A Open Letter to Our Customers About the Coronavirus Situation
March 16, 2020
To Our Friends in the Industry and our Valued Partners:
We know that all of us are dealing with many concerns right now, and we don’t intend to take a lot of your time. However, we feel it necessary to let you know a few changes we will be making at this point that may slightly affect the way we do business with you. We are trying to limit the disruption as much as possible, but some small changes are inevitable.
First, we want to assure you that Cutting Edge is committed to providing safe and sanitary services to all of our customers. We are implementing additional measures to ensure the cleanliness of our facilities and vehicles along with some new temporary policies designed to protect our employees as well as yours.
What are the changes that will affect you?
1. Effective immediately, we are suspending our delivery minimums in order to ensure those who are doing carry-out service can still receive product without too great a financial burden.
2. We are asking our Sales Team to work from home, except in cases where physically visiting an account is necessary and the Sales Rep agrees to service the account in person.
3. We are suspending all public tastings, ride withs, and sampling of product until further notice.
4. In order to prevent any disease spread, we will not be offering printing services until further notice.
5. We are immediately suspending all customer pick-ups at the warehouse until further notice.
6. We are suspending all charitable donations in order to put the focus on maintaining the pay scale for all our employees.
7. We are asking that all customers, when signing invoices and checks, please use their own pens.
What still might change?
· Delivery days and driver routes may be altered during the time of restaurant shutdown. You rep will keep you informed of any necessary changes.
· Should it become necessary due to health concerns, you may have a different rep than normal contact you about your orders. Your normal Sales Rep will still receive the commission and remain your rep when things go back to normal.
Additionally, there a few other questions based on other distributors decisions:
· Unfortunately, Cutting Edge will not be allowing returns on previously delivered orders.
· We will be allowing split cases, with the normal bottle charge.
Of course, in this time of uncertainty we urge everyone to stay safe, be reasonable, and work with those around you to support those who are in need.
Should we have more updates or changes, we will make sure to get that information out to you as soon as we can.
In times like this, we often fear the worst but as a society we have countless times shown the resiliency to overcome and this will be no different. While there are many real concerns from a public health and financial standpoint that we all share, our family continues to believe in the mantra so often heard coming from our founder, Mark. It’s Good To Be Us, and together we can weather this storm.